Frequently Asked Questions
Everything you need to know about your 24K Magic style experience.
What are the shipping times for Australian orders?
Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, we ship our exclusive collections worldwide. Delivery times vary by region, usually taking 10-21 business days for international destinations.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items and limited edition drops may have specific restrictions.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows standard Australian sizing, but we recommend checking specific measurements for our oversized streetwear fits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for Australian customers.
Are the products officially licensed?
Yes, all merchandise sold on Bruno Mars AU is 100% officially licensed and manufactured to the highest quality standards to ensure you receive authentic tour and artist apparel.